November 2026 – In a recent conversation with Matt Pollins on Agents.Law, Liam Brown, Chairman and CEO of Elevate, reflects on how lessons from medicine have shaped his approach to legal service delivery and innovation.

Drawing on his early medical training, Liam explores the value of unbundling complex work and matching each task with the right people, processes, and technology. It is a principle that has informed his career for more than 35 years, from early digital transformation and legal process outsourcing to Elevate’s model today.

The conversation also looks at what AI changes for law. Liam discusses why successful adoption depends not only on better technology, but also on thoughtful process design, ease of use, and change management. He argues that legal teams increasingly want complete solutions and accountability for outcomes, rather than having to integrate separate providers, technologies, and resources themselves.

For Elevate, that means bringing together legal experts, global delivery, technology, and AI to help customers modernise how legal work gets done. As Liam describes it, the future is one in which legal experts are amplified by AI, with technology supporting better delivery rather than replacing the expertise at its core.

The conversation also explores the future of the billable hour, the rise of AI-native legal businesses, opportunities for lawyer entrepreneurs, and how law firms and legal departments can build greater AI resilience while identifying new opportunities.

Listen to the full conversation here.