April 2026 — In a recent episode of CLOC Talk recorded ahead of the 2026 CLOC Global Institute, host Janessa Nelson speaks with Elevate Vice President Kunoor Chopra about how legal departments can evolve through smarter use of technology, data, and global resources.

At the centre of the conversation is a shift from reactive legal models to more intentional, design-led approaches. Kunoor describes the ‘business of law’ as the intersection of operations, technology, data, and process design to deliver legal services that are more efficient, predictable, and strategic.

She explains how rising cost pressures and increasing complexity are pushing legal teams to rethink how they deliver work. Rather than relying solely on traditional law firms, she advocates for a more balanced ecosystem that combines alternative legal service providers (ALSPs) and technology to right-source work based on value, risk, and complexity.

Kunoor also offers practical guidance on getting started, from piloting high-volume, repeatable workflows to reassessing legal spend and aligning resources more effectively. She emphasises that technology should be adopted to solve real business problems, not simply to signal innovation, while reducing administrative burden so legal professionals can focus on higher-value, strategic work.

With the CLOC Global Institute approaching, Kunoor highlights this as a pivotal moment for legal operations leaders to take action and reshape how legal services are delivered. She will also be attending the event, offering an opportunity to connect in person or schedule a one-on-one discussion.

Listen to the full episode here.