To address the operational complexity of managing high volumes of unsolicited content, a global entertainment company partnered with Elevate to implement a centralised workflow for intake, governance, and submission lifecycle management.

Challenge

A leading global entertainment company receives a high volume of unsolicited script submissions through multiple channels, including digital, hard copy, and other correspondence. Managing these submissions required a consistent approach to intake, classification, response management, compliance, data accuracy, and the secure destruction of submitted content.

The process also requires multilingual support, robust audit trails, strong data privacy controls, and accurate reporting, all while minimising manual effort and processing delays.

Solution

Elevate partnered with the customer to implement a centralised CAEL-based workflow to manage the end-to-end lifecycle of unsolicited submissions. The solution:

• Standardised intake, classification, and data capture
• Automated sender responses and supported multilingual content
• Enabled QA review, reporting, and audit management through a structured workflow
• Supported secure content destruction as part of the submission lifecycle
• Established SLAs, automated reminders, and structured review processes to improve process consistency, regulatory compliance, and operational efficiency
• Provided monthly reporting and complete traceability from receipt through closure