A Fortune 50 company faced high litigation volume and needed to improve efficiency and consistency in written discovery responses.
Challenge
- The customer needed to streamline responses to interrogatories, requests for production and requests for admission of documents, and ensure consistent responses across matters
- Elevate needed to implement process optimisation, project management, intake technology, and AI solutions to increase productivity and lower costs
Solution
- Developed a ‘Team of Teams’ approach, bringing together a dedicated global team from Elevate’s integrated law firm, Products team, and a legal tech partner to provide an end-to-end solution from intake to delivery
- Introduced standardised intake templates and reporting using Elevate’s ELM
- Created a comprehensive repository of the customer’s historical discovery responses and developed a customised AI solution to generate first-draft objections and responses for attorney review
- Implemented a custom process workflow utilising AI technology to focus on providing consistent responses and minimising turnaround time