FedEx, the Fortune ​50 global transportation, e-commerce, and business services firm, faced high litigation volume and sought to improve efficiency and consistency in its written discovery responses.

Challenge

• Every year, FedEx’s law department spends thousands of hours on legally required responses to numerous interrogatories, requests for production, and requests for admission of documents
• The growing number of such required responses has continued to climb – and along with it, the burden on law department staff
• Elevate needed to implement process optimisation, project management, intake technology, and AI solutions to increase productivity and lower costs

Solution

• Provided an end-to-end, intake-to-delivery solution using a global ‘Team of Teams’ approach with dedicated resources from Elevate’s integrated law firm and Products team
• Created and implemented standardised intake templates and reporting using Elevate’s ELM
• Built and populated a comprehensive repository of FedEx’s historical discovery responses
• Created and deployed a custom AI solution for generating first-draft objections and responses for attorney review
• Designed and implemented an AI-powered workflow to ensure consistent responses and minimise turnaround time