A Fortune ​50 company faced high litigation volume and needed to improve efficiency and consistency in written discovery responses.

Challenge

  • The customer needed to streamline responses to interrogatories, requests for production and requests for admission of documents, and ensure consistent responses across matters
  • Elevate needed to implement process optimisation, project management, intake technology, and AI solutions to increase productivity and lower costs

 

Solution

  • Developed a ‘Team of Teams’ approach, bringing together a dedicated global team from Elevate’s integrated law firm, Products team, and a legal tech partner to provide an end-to-end solution from intake to delivery
  • Introduced standardised intake templates and reporting using Elevate’s ELM
  • Created a comprehensive repository of the customer’s historical discovery responses and developed a customised AI solution to generate first-draft objections and responses for attorney review
  • Implemented a custom process workflow utilising AI technology to focus on providing consistent responses and minimising turnaround time

Impact

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Achieved efficient intake, centralised reporting, and insightful dashboards
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Average time spent on crafting first drafts reduced by 30% while maintaining quality and boosting consistency

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