Challenge
- Law firm was expanding litigation team and had to compete with firms that already had global networks in place
- Hiring contract reviewers through agencies was costly and required significant effort to ramp team up and down
- Quality of review product suffered because most reviewers lacked experience and institutional knowledge
- Customer needed to maintain expensive office facilities to accommodate review projects
Solution
- Built offshore review team with dedicated core team of reviewers and capacity to add flexible resources as needed for spikes in workload
- Developed comprehensive playbooks and artifacts, drawing on law firm’s and Elevate’s best practices experience
- Created a centralised helpdesk for partners to engage hybrid services
