Challenge
- Customer’s IT Procurement team needed processes to improve overall management of contracting function
- Customer had determined they were spending too much on incumbent service provider’s contracting services
- Inconsistent contract templates
- Lacked playbook for contract objectives, term guidance, and fallback positions
Solution
- Elevate partnered with customer to develop a Master Procurement Framework Agreement (MPFA) and created an IT Procurement playbook outlining objectives, negotiation guidance, and escalation processes
- Leveraged software to capture workflow and key metrics, including deviations, used to guide annual refresh of all templates and playbooks
- Assembled team of lawyers of varying levels of experience and trained on MPFA and playbook, ensuring they would apply customer’s preferences and risk tolerances when reviewing and negotiating agreements
- Established ‘legal front gate’ to ensure the review of each contract request was assessed for complexity and risk, ensuring all requests were right-sourced to lawyers with the appropriate skillset and experience to negotiate agreements within the parameters of the playbook guidance
