• Customer’s IT Procurement team needed processes to improve overall management of contracting function
  • Customer had determined they were spending too much on incumbent service provider’s  contracting services
  • Inconsistent contract templates
  • Lacked playbook for contract objectives, term guidance, and fallback positions


  • Elevate partnered with customer to develop a Master Procurement Framework Agreement (MPFA) and created an IT Procurement playbook outlining objectives, negotiation guidance, and escalation processes
  • Leveraged software to capture workflow and key metrics, including deviations, used to guide annual refresh of all templates and playbooks
  • Assembled team of lawyers of varying levels of experience and trained on MPFA and playbook, ensuring they would apply customer’s preferences and risk tolerances when reviewing and negotiating agreements
  • Established ‘legal front gate’ to ensure the review of each contract request was assessed for complexity and risk, ensuring all requests were right-sourced to lawyers with the appropriate skillset and experience to negotiate agreements within the parameters of the playbook guidance


Small bubble image
Annual cost savings of more than 150% over customer’s previous solution
Small bubble image
Overall 25% reduction in contracting cycle time
Small bubble image
Detailed reporting provides insight into progress on established goals and objectives and informs opportunities for improvement, including, for example, improvements in the playbook and/or changes in customer templates
Small bubble image
Strong customer satisfaction has led to multiple renewals of this multi-year engagement

Contact Us