Challenge
Our customer, a Canada-based IP solutions provider, supports innovators across industries, from individual inventors to small product teams. As demand for patent-related services increased, the customer needed to scale patentability search and drafting services cost-efficiently.
Key challenges included:
- Managing rising demand for patent searches with reliable outsourced support
- Addressing fragmented processes that created inconsistent workflows and limited visibility across the patent lifecycle
- Consolidating patentability searches, patent drawings, design patent searches, and drafting under a single provider
- Improving turnaround times to meet customer commitments
- Reducing resource-intensive, costly approaches to enable scalable operations
Solution
The customer partnered with Elevate as the single trusted vendor to deliver an integrated, end-to-end patent services model.
- Managed end-to-end delivery through a single, coordinated workflow – reviewing incoming requests, defining scope, conducting prior art searches, analysing results, and delivering structured findings
- Enabled real-time tracking and visibility by leveraging a project management platform to monitor progress, manage status, and support communication across all stages of the patent lifecycle
- Delivered search, drawings, and drafting within the same workflow, reducing handoffs and ensuring consistency across all patent deliverables
- Ensured quality and limited rework by capturing requirements upfront, aligning expectations early, and applying multi-level review before final delivery
- Improved execution efficiency by deploying a dedicated team supported by internal tools for classification identification and structured search methodologies
- Reduced manual effort in reporting by automating bibliographic data extraction and hyperlinking within reports and deliverables
