Facing rising litigation-related legal spend and limited invoice review oversight, a global energy services company partnered with Elevate to implement an AI-powered invoice review programme.

Challenge

The company needed to control rising legal spend, primarily from litigation. Key challenges included:

• Growing legal spend, primarily due to litigation costs
• Limited or non-existent invoice review in some workflows, reducing oversight of outside counsel fees and expenses
• Limited visibility into legal spend and inconsistent spend data
• Manual handling of invoice review enquiries and eBilling invoice review business rules, creating administrative inefficiencies

Solution

Elevate deployed a technology-enabled invoice review programme using Elevate ELM to drive automation, savings, and efficiency. The programme:

• Standardised and relaunched customer’s billing guidelines to align with industry standards and improve awareness and compliance
• Introduced invoice reviewers to conduct first-pass invoice reviews and enforce billing guidelines
• Launched Elevate ELM Managed Dashboards to provide automated spend and invoice review reporting dashboards
• Streamlined invoice review-related queries through Elevate’s ELM Request portal for triage, automation, reporting, and resolution