Challenge
Customer began with addressing pain points within contracting lifecycle end-to-end process. After functional maturity assessment (people, process, content, technology) was completed, Elevate developed multi-phased and prioritized initiative roadmap.
- Historically resistant to change
- Silos across teams with minimal accountability, lack of process ownership
- Highly manual processes; major opportunity for automation, standards, usage of metrics, consistency, best practices
- Excessive time spent by attorney, paralegal, admin on non-legal and/or non-value added work
Solution
- Evaluate pain points and data from Legal, Business, IT groups
- Form strategic roadmap with prioritised set of initiatives with opportunities for minimum viable product (MVP)/quick wins
- Optimise processes to support expansion goals, enhance customer service/experience
- Remove non-value-added tasks for Legal to reduce costs
- Leverage existing technologies
- Create one-team with true global view
- Develop streamlined, automated systems capabilities to enable future processes and remove redundancies
- Enable integration points for more robust reporting/ analytics for metrics
- Develop change management/project governance program for implementation to realise / sustain improvements and increase adoption
