A leading Australian PPE manufacturer needed to identify compromised personal and transaction information while responding to an active extortion threat. Facing intense regulatory scrutiny and compressed timelines, they turned to Elevate for its breach expertise, AI-led workflows, and global delivery model.

Challenge

The customer needed to make swift decisions with no margin for error. Key challenges included:

• More than 10 million potentially compromised files from multiple sources, with inconsistent metadata and file structures
• Parallel reviews for personal data and commercially sensitive information, each requiring different workflows and risk assessment frameworks
• Aggressive timelines driven by threat actor pressure and regulatory obligations

Solution

To accelerate response times and reduce review costs, Elevate deployed a combination of AI-led data reduction, AI-assisted review, and targeted human expertise.

• Reduced the review population to just 25,000 critical documents, extracting actionable insight from the remaining 9.97M without human review
• Embedded expert-driven controls into AI workflows, eliminating manual review of structured data and saving 1,675 hours while maintaining defensibility
• Deployed over 150 experienced reviewers in follow-the-sun shifts to meet deadlines