Challenge
- Failure of incumbent service provider to innovate and leverage existing processes to meet growing needs
- Inefficient and outdated contracting processes
- Unmet need for greater use of outsourcing, improved efficiency and responsiveness, collaboration on process development, and building a ‘continuous improvement culture’
- Requirements for multi-lingual, multi-region contracts support
Solution
- Buy- and Sell-Side Contract Review and Negotiation:
- Negotiation support in 10 different languages for thousands of annual agreements across more than 20 jurisdictions (particularly within EMEA)
- Heightened support for review and negotiation of transactions per customer’s criteria for greater legal team involvement
- Innovative Staffing and Processes:
- Global software-enabled managed service with 15 dedicated and part-time contracts specialists across India, Poland, the UK, and the US
- A ‘legal front gate’ inbound contract support to triage requests based on geography, complexity, and language requirements
- Performance Innovation:
- Collection, analysis, and reporting of service delivery data and metrics
- Improvements to playbooks, templates, and processes based on up-to-date monitoring and analysis of service delivery
