Erica helps law departments and law firms increase efficiency, achieve cost savings, and prepare for the future with innovative approaches to legal spend and data analysis, AFAs, financial and strategic planning, and project management. Her 15+ years of industry experience includes responsibility for law firm administrative and operational functions and extensive work optimising processes related to client procurement and retention, billing, competitive analysis, recruitment, and procurement. Erica has an MBA and a Certificate in Project Management from East Carolina University’s College of Business and has completed advanced coursework in contract management.