Celebrating Customer Success in 2025
December 12, 2025
legal tech law department customer success
Behind every legal challenge is an opportunity to do things differently. From modernising contract management to resolving urgent legal matters and driving operational innovation, our goal is simple: We Care, We Innovate, We Deliver. In this round-up, you’ll find stories that show how expertise, technology, and collaboration can turn complexity into clarity and deliver progress that you can measure.
Helping Vinted Build Smarter Contracting
Vinted, Europe’s largest online marketplace for second-hand fashion, wanted a better way to manage contracts. They needed an efficient system that could keep pace with rapid growth. Elevate and Ironclad joined Vinted on this journey, not just to implement technology but to design the approach that fits their team perfectly. As Vytautas Klimas, Legal Counsel at Vinted, shared:
‘Elevate was a very trusted business partner in this journey. They weren’t just focused on building the setup that we ask for, they were also advising us on what could be the best setup, according to their experience and our needs.’
The result? A modern contracting environment that gives Vinted’s legal team clear visibility, faster approvals, and more time for strategic work.
Driving Innovation with UKG
Innovation in legal operations isn’t just about new tools; it’s about solving complex challenges at scale. UKG partnered with Elevate to tackle one of the toughest challenges: migrating 700,000 fragmented, inconsistent legacy contracts into a modern, single source of truth within six months.
Together, we transformed this disorganised set into a clean, queryable, and compliant contract dataset that supports UKG’s legal, procurement, and compliance functions, without compromising accuracy, speed, or governance.
In December 2025, Financial Times recognised UKG as a finalist for the FT Innovative Lawyers Awards 2025, underscoring the impact of this transformation.
Achievements with PayPal and Johnson & Johnson
PayPal and Johnson & Johnson were named winners at the RLLB 2025 Awards for leadership in legal transformation. These achievements reflect sustained effort to refine processes, strengthen collaboration, and modernise technology.
The awards are meaningful, but the real success shows up in everyday improvements: faster workflows, clearer reporting, and more time for strategic priorities.
Delivering Support When Timing Matters Most
A leading multinational tech giant faced a complex employment dispute with tight deadlines and extensive documentation requirements. Yana, one of our legal ops experts stepped up to coordinate critical information under intense time pressure.
The customer shared:
‘I want to acknowledge Yana’s herculean efforts in handling a complex employment dispute, especially over the past two weeks. She has worked tirelessly to get us documentation on very short notice. She has been super responsive and industrious, and her efforts helped us reach a favourable settlement. Thank you, Yana!’
This story shows that expertise matters, but dedication turns challenges into results. Yana’s work helped the customer move quickly, reduce risk, and reach a positive outcome at precisely the moment it mattered most.
Looking Ahead
These stories show what organisations can achieve when they embrace change and trust the partnerships that support them. At Elevate, we take pride in contributing to these journeys and learning from them. Every example reinforces that collaboration and purposeful design create progress that lasts and delivers results teams can see and feel.
Explore our recap of the five standout moments from 2025
