On one hand, many law firms are concerned that rates are “sliding down” or “stagnant,” and it is taking a longer time before they get paid, according to John T. Lay, Jr., an attorney at Gallivan, White & Boyd, who presided over the survey as chair and is the group’s president-elect.

In fact, firm respondents said delay in processing bills, unreasonable rate levels and staffing limitations are the biggest challenges in working with in-house counsel.

On the other hand, general counsel are looking for quick evaluation and resolution of their cases – and want to keep costs as low as they can.

Corporate respondents say their greatest challenge in working with outside counsel is unpredictability or improper management of costs and expenses.

 http://www.insidecounsel.com/2015/08/05/law-firms-legal-departm..