Challenge

Multinational law firm feared it was becoming less competitive in pricing commodity legal services and had fallen behind the market in developing alternative resourcing models

• Firm wanted to build legal shared services centre with a global flexible lawyering program to support all its major offices
• With limited change capability resources in-house, it sought a partner to lead strategy, design and implementation

Solution

• Elevate provided a one-stop solution for firm with extensive consulting experience, global flexible resources, and managed service components, presenting multiple strategic options
• While firm had initially contemplated running and operating services centre themselves, after four months of successful consulting delivery, firm’s executive leadership team determined it was more efficient and cost-effective for Elevate to manage and operate