Challenge

  • Global Sanction Screening (GSS) could not be conducted promptly during Customer Onboarding, creating a backlog of 35,526 customers, 20%(170,000) of the total customer population requiring GSS review
  • Multiple sanctions scenario alert work items created complex issues in prioritisation and review
  • The Provider’s Web-Based Risk Management Solution lacked Data Analysis capability, requiring complete manual analysis and assignment of all work items by the Team Lead on a weekly basis

Solution

  • Elevate assembled project team with
    One (1) Project Manager,
    One (1) Team Lead, and
    Five (5) Compliance Analysts
  • Established a workflow equipped with an Escalation process and corresponding canned language to limit review time and ensure consistency amongst work items
  • Assigned and prioritised work items based on risk level, initiating the review of Sanction and Politically Exposed Person (PEP) works items first
  • Sourced eight (8) Contracted Compliance Associates for six (6) months to increase productivity within the projected timeline

Impact

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Delivered time value by meeting production deadline in 12 months

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Sanction Compliance Risks were mitigated for all higher affluent, high-value relationships, resulting in no customer financial

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Risk Mitigated by identifying and recommending approximately 37 customers (less than 1%) for relationship termination

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Strengthened Operational Governance by enhanced support of performing GSS reviews on all new customers uploaded monthly (continued)

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