Challenge
- Fast turnaround time for project completion to meet strict regulatory requirements
- Review of documents for five requests, privileges, and exemptions
- Surgical redactions were needed on third party data scattered across documents
- Identify documents related to anticipated litigation by the Data Subject
- Frequent updates in review methodology based on the insights on documents shared regularly by Elevate
Solution
- Structured Document Review Solution using Everlaw technology
- De-duplication on Everlaw and creation of targeted searches based on the relevant parties involved in the requests
- Elevate PM devised intelligent workflows to maximise efficiency, including priority searches and smart batching based on similar search terms, calibration discussions with the outside counsel, and real-time document escalations to the customer
- 2LR exercise undertaken by Outside Counsel and key insights on documents provided during the first-level review, which led to more efficient and fast-paced execution of the second-level review
- Outstanding and accurate DSAR response was ensured by frequent exchanges between the Elevate team and the outside counsel and regular meetings with the review team
