Challenge
- Biotechnology company’s business lawyers and paralegals were responsible for all legal functions without dedicated contract personnel or contracting process in place. Recognising this was unsustainable, legal team invested in a CLM platform to transform their contracting process
- Limited adoption/multiple business groups were not aware of the tool at all
- Administrative assistants tasked with inputting contract requests without adequate training
- More time spent managing tool than doing legal work
Solution
- Evaluate usage of CLM from IT, Legal, and Business groups
- Review underlying processes and templates
- Modify CLM to simplify user experience
- Create workgroups to relaunch CLM adoption
- Implement simplification initiative with new contract request tool
- Build customer-run contracts shared services team to monitor CLM intake tool, conduct training, review processes and keep company in compliance with legal policies and procedures
