Challenge
- Customer not receiving promised benefits of Contract Lifecycle Management (CLM) software tool
- After installation of customised, internal CLM software tool and contract migration, customer needed to gain internal adoption among diverse set of teams
Solution
- Elevate established helpdesk support team to answer questions from customer users and suppliers
- Identified commonly reported errors, queries and offered resolution as per playbook
- Provided email and phone support for general queries including auto-signature notifications, agreement modifications, adding new users, and agreement maintenance
