Challenge
- Customer’s contracting process was overtaxing legal team leading to frustration and staff turnover
- Contract turn-around times stretched into weeks causing loss of faith in Legal and frustration for current process
- Contracts could not be found as they were spread across individual machines, shared drives, shared inboxes, and legacy contract request tool
- Legal had no defined procedures or policies leading to inconsistency and heightened risk for company
Solution
- Staggered Icertis implementation with an initial focus on creating repository for all contracts
- Subsequent phases focused on high-volume contracts
- Contract optimisation and review to build consistent language across existing templates
- Created standardised contracting process to support all regions
