Challenge
- Customer’s IT Procurement team needed processes in place to improve contracts management
- Inconsistent contract templates
- No playbook for contract objectives, term guidance, or fallback positions
Solution
- Partnered with customer to develop a Master Procurement Framework Agreement (MPFA) and created IT Procurement playbook outlining objectives, negotiation guidance, and escalation processes
- Assembled team of lawyers across range of experience levels trained on MPFA and playbook, ensuring they would apply customer’s preferences and risk tolerances when reviewing and negotiating agreements
- Established ‘legal front gate’ where each contract request reviewed, and complexity and risk-level assessed
