A small-to-medium-sized boutique law firm turned to Elevate to address turnover, scaling challenges, and high onshore costs. Elevate followed a Cloud Law Firm1 model, a modern approach to law firm operations that mirrors the way businesses use cloud-based software and services.
Challenge
The boutique law firm approached Elevate with a set of persistent operational issues:
- Frequent turnover in critical roles, causing repeated cycles of recruitment, onboarding, and training
- Difficulty scaling support during peak periods, like month-end and high-volume work
- Rising costs of sustaining onshore resources for non-revenue-generating functions
The customer needed a solution that was stable, scalable, and cost-effective, without compromising on quality or responsiveness.
Solution
Elevate applied its Cloud Law Firm1 model, delivering operational services remotely through a managed infrastructure, so the customer can access professional Talent support on demand, without a permanent headcount.
- Conducted a detailed discovery to understand their workflows and pain points
- Placed a full-time qualified professional based in India, backed by Elevate’s managed services team, ensuring proper training, support, and performance oversight
- Ensured the customer has the consistency of a dedicated resource with the flexibility and resilience of Elevate’s broader infrastructure
