Challenge
- Customer needed to quickly digest agreements with banks, payment processors, and credit card companies to understand obligations and avoid mass consumer chargebacks in the face of COVID
- Customer had no suitable resource availability to complete work within emergency timeframe
- Large firm outside counsel rates were significantly higher than budget with no time to negotiate
Solution
- Elevate lawyers completed research and analysis
- Provided strategic advice to General Counsel within 6 hours of receiving emergency request
- Work was flat fee based on hourly rates known to be at least 20% less than outside counsel, even with rush request
